Q-1. How do I order Parts?

You can order parts either on-line or call our Toll-Free number 1-866-443-7922 and speak with one of our product specialists. This allows us to answer any question you might have regarding the parts and their usage.

Q-2. When will my order be delivered?

Your order will be processed within 24 hours of receipt of cleared funds and will usually be delivered depending on the delivery type. You will be contacted by email or telephone to confirm the order and delivery date.

Q-3. How will you confirm my order?

We will confirm by telephone and/or email that your order has been received. You will also receive a UPS tracking number to track your order.

Q-4. What is the best way to ship my order?

Triana Parts can ship using a variety of methods at your request.  We typically use UPS for both ground and air shipments. 

Q-5. Where can I find a Parts manual for the part I have bought?

If you cannot find the parts manual that came with your machine, call the manufacturer and ask them for one or visit their webpage and use their download page to download a Portable Document Format (PDF) version to your computer for printout.

Q-6. Do you carry parts for my brand of machine?

Triana Parts stocks a variety of generic and brand specific parts for laundry machines.  Our stock is the largest in the country.  We carry parts for dozens of laundry machine brands manufactured domestically in the U.S. If we do not have the part in stock we can also contact the original equipment manufacturer in order to find the part for you.  

Q-7. What if I receive the wrong part or a defective part?

Triana Parts warrants every part to be free of defects in for a period of 30 days for non-electrical parts and 14 days for electrical parts. A restocking charge of 15% will be levied on incorrectly ordered returned goods. On rare occasion we will need to receive the part back for inspection before we can determine if the malfunction was caused by an original defect or misuse or improper installation. If the part we sent was incorrect due to our shipping error we will happily replace the part.

Q-8. Do you have a minimum order?

Triana Parts has a policy which requires a minimum of $25.00 per order.

Q-9. What payment options do I have?

Triana Parts accepts Visa and Master Card. 

Q-10. What if I don't have a part number?

If you don't have the original equipment manufacturers part number, you can search our webpage using the part name and/or description via putting the information in to the search field of the page to find the part number.